Terms and Conditions
COVID19 – During the Pandemic it is your responsibility to follow all Government guidelines
Please let us know in advance if any member of your party has any special needs which we may need to be aware of. Please also let us know if you have any small children who require cots or high chairs. These are provided on request.
Health and Safety Standards
We take health and safety very seriously and we assess and monitor the safety standards for all aspects of our accommodation. We would ask you, however, to report to us any aspect of your accommodation which gives any rise to concern so we can take steps to mitigate if necessary.
Rooms / Bedding Arrangements
All of our twin bedded rooms are able to become double beds using the ‘zip and link’ system. We do ask you to let us know at least 7 days in advance or arrival as to how you would like beds arranged so we can prepare the appropriate laundry. Please note that we do not provide bedding for cots.
What Your Holiday Includes
Your holiday is provided on an self catering accommodation only basis. Light, water, heating and electricity are all included. We also include towels and all laundry throughout for the number booked in your party, you are able to purchase extras or arrange mid stay changes if required. Rooms will be made up based on our 'best guess' if we have not heard from you 7 days prior to arrival.
What Your Holiday Does Not lnclude
We do not provide food,drinks or cleaning products etc. other than those provided as part of the welcome pack unless booked separately with our partner cooks, who will invoice you separately for their services. The cooking services provided are provided by them and not by Piggyback Barns.
We suggest using a local trusted supplier for Wood for our Wood Burning Stoves. Please contact - 07786644756
Upon arrival you will find a guestbook. It is assumed that all guests will read and abide by the house rules and restrictions. These are designed to help you enjoy your stay.
Damage & Cleanliness
Throughout your stay we expect that you keep the barns to a standard that you would be happy to live in. Upon departure if you can make sure the barn is in good condition. Please make sure either the dishwasher is loaded and turned on or the crockery in the sink is washed and there is no excessive mess in the barns. If the barns are left in excessive mess and our housekeeping team go over their allocated times, we do charge an hourly rate from £14 per hour per person. We accept breakages happen but if we find any damage to the barns above £25 there will be a charge made to the guest under which the booking has been made unless informed otherwise. The barns are checked before and after each arrival and departure by our housekeeping team.
We allow pets within the accommodation of all of our barns. We do ask that no pets are left alone throughout the stay and that no pets are upstairs in any of the properties.
Throughout your stay please collect and dispose of any fowling your dog has made, and please keep your dogs on leads at ALL times. You are on a working farm so large farming vehicles are about most times.
The type or size of pets is no issue, but we do charge a small fee for pets which can be found when booking your holiday.
We have a limit of 2 pets per barn and 1 in Moat lodge. More can be added at the discretion of the manager and is then subject to a refundable damage deposit
Returns of Lost Items
Things do get left behind at the Barns and we are happy to return them but you do need to note the following:
- There is a flat rate charge to return any item of £30.
- Particularly large or heavy items may be subject to additional fees.
- Any unclaimed items will be disposed of after 30 days from the date of your departure
Damage deposits are charged to large parties hiring more than one property and all event parties.
Pet owners bringing more than two pets per barn are charged damage deposits also.
For costings of damage deposits please contact us and we will be happy to supply the fee payable (if applicable).
Damage deposits are payable with 7 days prior to your arrival and should be paid by bacs to Piggyback Barns Ltd.
Once you have departed and the properties have been inspected by our housekeeping team, you will receive a full refund of the damage deposit. Please do contact us with your bank details and allow up 14 Days.
Brochure / Website Accuracy
All the information given in our literature, both electronic and paper, has been thoroughly checked before being published in March 2011. However we realise that there may be subsequent changes due to circumstances beyond our control. The accommodation arrangements featured in our marketing are planned well in advance. We reserve the right to alter any of the prices and services offered on our website at any time prior to the issue of our Conﬁrmation Invoice at which point a contract will exist. Any such changes will be advised at the time that you make your booking.
Data Protection Act
In order to process your booking and to ensure that your arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and other details and any special needs/dietary requirements, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers, such as our cooks. We will not, however, pass any information on to any person who is not responsible for part of your arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. lf we cannot pass this information to the relevant suppliers then we cannot provide your complete booking. In making this booking, you consent to this information being passed on to the relevant persons.
Medical Health Requirements and Insurance
People think that travel insurance is just for overseas travel but that is not the case. lf you have to cancel your holiday just prior to arrival then a standard insurance policy will allow you to claim a refund from your insurer. An insurance policy is designed to cover you for unforeseen illnesses and accidents occurring during the period of insurance and we recommend that you take this out. That way, if your holiday is curtailed, you will have some recourse to insurers to compensate you for that.
Catering arrangements are outside this agreement and are arrangement made directly between you and the 3rd party you have hired, preferred suppliers are available. They will invoice for their services separately.
YOUR CONTRACT IS WITH AJW POINTER, TRADING AS PIGGYBACK BARNS
1. Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your booking agent, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel.
2. Your Holiday Price
We reserve the right to alter the prices of any of the accommodation, up or down, prior to booking. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a deposit of 30%. Any amounts required to be paid by way of deposits will be considered as non-refundable deposits.
The balance of the price of your arrangements must be paid at least 4 weeks before the arrival date.
3. If You Change Your Booking
lf after our confirmation invoice has been issued, you wish to change your arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your booking agent.
4. If You Cancel Your Holiday
If you wish to cancel your booking for any reason you may do so providing that you give us written notice of cancellation which must be signed by the person who made the booking or the booking agent as appropriate. Cancellation is effective from the date upon which we receive your written notice. If we receive the notice of cancellation or transfer up to 56 days before the departure date you merely forfeit your deposits. After that date you will additionally be liable for the following cancellation or transfer charges based on the time we receive your written notice:
Fewer than 56 days but more than 42 days before departure: 40% of the total price of the holiday.
Fewer than 43 days but more than 28 days before departure: 60% of the total price of the holiday.
Fewer than 29 clays but more than 14 days before departure: 75% of the total price of the holiday.
Fewer than 15 days but more than 7 days before departure: 90% of the total price of the holiday.
Fewer than 8 days before departure date: 100% of the total price of the holiday.
lf the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You are advised to ensure that your policy has sufficient ﬁnancial protection to cover you in the event of cancellation.
5. If We Change or Cancel Your Holiday
lt is unlikely that we will have to make any changes to your arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your arrangements. This is to cover us for damage to the accommodation by a previous party, failure of an essential service such as water and any other event that may force us to change or cancel your booking.
If we have to cancel your accommodation then you will be offered an alternative date or a full refund of the price.
However, we will not cancel your arrangements after the date when the balance of the price becomes due, unless you are otherwise advised at the time of booking, except for reasons of force majeure or failure by you to pay the ﬁnal balance. If we are unable to provide the booked accommodation, you
can either have a refund of all monies paid or accept an offer of alternative arrangement of comparable standard from us, if available (we will refund any price difference if the altemative is of a lower value). If it is necessary to cancel your arrangements, we will pay compensation as set out in
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full
refund of all monies paid. ln all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Within 14 days £100 per booking
Within 28 days £ 50 per booking
Within 56 days £ 25 per booking
ln any case the limit will be £100 per booking.
This means that we will not pay you compensation if we have to cancel or change your arrangements in any way because of unusual or unforeseeable circumstances beyond our control.
6. If You Have A Complaint
If you have a problem during your holiday, please immediately inform us and we will endeavour to put things right. lf your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at Dunton Hall, Dunton, Fakenham, NR21 7PG, giving all relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
Do not wait until your return home to make an initial complaint. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.
7. What Happens To Complaints
Any complaints are immediately referred to the owner who will telephone you with a view to hearing your complaint in person and resolving the issue immediately. This will be followed up by a written letter confirming the contents of the telephone conversation and stating, if applicable, any agreed remedy. You will be asked to return a signed agreement that the remedy is satisfactory at which point any compensation will be paid. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may (if you wish) be referred to independent arbitration which will be sought from the Chartered Institute of Arbitrators.
8. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us, we will pay you appropriate compensation if this has affected the enjoyment of your arrangements. However, we will not be liable where any failure in the performance of the contract is due to you, or a third party unconnected with the provision of the arrangements, and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
The contractual terms of suppliers which provide part of the services delivered to you under these arrangements. These terms are incorporated into this contract.
9. General Information
General Information, set out on the above page, should be read in conjunction with the foregoing Booking Conditions.