Piggyback Barns - General Information, Terms and Conditions – Oct 2020

GENERAL INFORMATION
Please do read this carefully – it’s not the usual yadda yadda! If you pay a deposit for your holiday then you are deem to have accepted the terms and conditions laid out in this document and both we and you will be bound by all the terms and conditions within the four corners of this document.

UK Government & Covid Restrictions
We make the assumption that, at the time of booking, you are following all the government guidelines. If the government guidelines change with regards to the permitted mix of households then we rely on you to arrange the composition of your party accordingly. Our service is to provide the accommodation, not to determine the composition of the party.

We will not pay for any cancellations due to Coronavirus, mutations of coronavirus, any disease that results from coronavirus or any disease not specified under HUMAN DISEASE.

Special Needs
Please let us know in advance if any member of your party has any special needs which we may need to be aware of. Please also let us know if you have any small children who require cots or high chairs. These are provided on request.

Health and Safety Standards
We take health and safety very seriously and we assess and monitor the safety standards for all aspects of our accommodation. We would ask you, however, to report to us any aspect of your accommodation which gives any rise to concern so we can take steps to mitigate if necessary.

Rooms / Bedding Arrangements
All of our twin bedded rooms are able to become double beds using the ‘zip and link’ system. We do ask you to let us know at least 7 days in advance or arrival as to how you would like beds arranged so we can prepare the appropriate laundry. Please note that we do not provide bedding for cots. There is 1 Z bed in Woodpecker, Kestrel & Kingfisher suitable for a child, this can be added to any of the larger bedrooms at the agreed extra cost.

What Your Holiday Includes
Your holiday is provided on an self-catering accommodation only basis. Light, water, heating and electricity are all included. We also include towels and all laundry. You are able to purchase extras or arrange mid stay changes if required. This information is required 7 days prior to arrival.

Rooms will be made up based on our 'best guess' if we have not heard from you 7 days prior to arrival.

What Your Holiday Does Not lnclude
We do not provide food, drinks or cleaning products etc. other than those provided as part of the welcome pack unless booked separately with our partner cooks, who will invoice you separately for their services. The cooking services provided are provided by them and not by Piggyback Barns.

We suggest using a local trusted supplier for Wood for our Wood Burning Stoves. Please contact - 07786644756

Upon arrival you will find a guestbook. It is assumed that all guests will read and abide by the house rules and restrictions. These are designed to help you enjoy your stay.

Damage & Cleanliness
Throughout your stay we expect that you keep the barns to a standard that you would be happy to live in. Upon departure if you can make sure the barn is in good condition. Please make sure either the dishwasher is loaded and turned on or the crockery in the sink is washed and there is no excessive mess in the barns. If the barns are left in excessive mess and our housekeeping team go over their allocated times, we do charge an hourly rate from £15 per hour per person. We accept breakages happen but if we find any damage to the barns above £25 there will be a charge made to the guest under which the booking has been made unless informed otherwise. The barns are checked before and after each arrival and departure by our housekeeping team.

We do make charges under some circumstances and you need to be aware of these. The Barns are thoroughly checked before each arrival and we have a list of minor wrinkles that are scheduled to be sorted out during quieter periods. Please take nothing more than water into the bedrooms. Food, coffee, wine etc. are absolutely not to be taken into the bedrooms.

The following do incur specific minimum charges as follows;

- Washing up not done prior to departure	£60
- Paint Chips / Suit Case Damage	£30 and above, depending on the amount to do / repair
- Removing marks left by blu-tak / Sellotape	£50 and above, depending on the amount to do / repair
- Spilt drinks / Food in bedrooms	£50 per room
- Emptying Kitchen Bins	£25
- Removing glitter, confetti etc.	£50 per room
- Use of Fireworks	£500
- Fire door tags broken	£50
- Vehicle charging	£50

These charges may seem fierce but we are on very tight turnaround times. We also run weekly repairs on, for example, paint work.

Pets
We allow dogs within the accommodation of all of our barns. We do ask that no pets are left alone throughout the stay and that no pets are upstairs, in any bedrooms or on the furniture in any of the properties.
Throughout your stay please collect and dispose of any fowling your dog has made, and please keep your dogs on leads at ALL times. You are on a working farm so large farming
vehicles are about most times. We do charge a small fee for pets which can be found when booking your holiday.
We allow two dogs per barn in Woodpecker, Kestrel & Kingfisher and 1 in Moat Lodge. Any more is then subject to a refundable damage deposit at the owners discretion.

Car Charging
Car Charging is not permitted. Anyone found charging their vehicle will be subject to charges.

Medical Health Requirements and Holiday Insurance
People think that travel insurance is just for overseas travel but that is not the case. If you have to cancel your holiday just prior to arrival then a standard insurance policy will allow
you to claim a refund from your insurer.
An insurance policy is designed to cover you for illnesses and accidents during the period of insurance and we strongly recommend that you take this. That way, if you have to cancel
your holiday or curtail it, you will have recourse to insurers to compensate you for that.

Returns of Lost Items
Things do get left behind at the Barns and we are happy to return them but you do need to note the following:

1. There is a flat rate charge to return any item of £30.
2. Particularly large or heavy items may be subject to additional fees.
3. Any unclaimed items will be disposed of after 30 days from the date of your departure

Damage Deposits
Damage deposits are charged for all stays in all properties. Payable by the guest named on the booking.
Pet owners bringing more than the agreed number of dogs at the owners discretion, are charged damage deposits also.
For costings of damage deposits please contact us and we will be happy to supply the fee payable (if applicable).
Damage deposits are payable with 7 days prior to your arrival and should be paid by bacs to Piggyback Barns Ltd.
Once you have departed and the properties have been inspected by our housekeeping team, you will receive a full refund of the damage deposit. Please do contact us with your bank
details and allow up 14 Days.

Brochure / Website Accuracy
All the information given in our literature, both electronic and paper, has been thoroughly checked before being published. However we realise that there may be subsequent changes
due to circumstances beyond our control. The accommodation arrangements featured in our marketing are planned well in advance. We reserve the right to alter any of the prices and
services offered on our website at any time prior to the issue of our Confirmation Invoice at which point a contract will exist. Any such changes will be advised at the time that you make
your booking.

Data Protection Act
In order to process your booking and to ensure that your arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address,
and other details and any special needs/dietary requirements, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must
pass the information on to the relevant suppliers, such as our cooks. We will not, however, pass any information on to any person who is not responsible for part of your arrangements.
This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. lf we cannot pass this information to the relevant
suppliers then we cannot provide your complete booking. In making this booking, you consent to this information being passed on to the relevant persons.

Catering
Catering arrangements are outside this agreement and are arrangement made directly between you and the 3rd party you have hired, preferred suppliers are available. They will invoice for
their services separately.

BOOKING CONDITIONS

YOUR CONTRACT IS WITH Piggyback Barns Ltd

1. Your Holiday Contract
   When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the termsof these booking conditions, which are governed by English Law, and the jurisdictionof the English Courts. You may, however, choose the law and jurisdiction of Scotlandor Northern Ireland if you wish to do so.
   If you had not seen these terms and conditions when you made your booking and youare not happy to proceed with the booking now that you have seen them please returnall documentation to us or to your booking agent, within 7 days of receiving thesebooking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply ifyour booking was made within 10 weeks of travel.
2. Your Holiday Price
   We reserve the right to alter the prices of any of the accommodation, up or down, prior to booking. You will be advised of the current price of the holiday that you wishto book before your contract is confirmed. When you make your booking you mustpay a deposit of 30%. Any amounts required to be paid by way of deposits will beconsidered as non-refundable deposits.
   The balance of the price of your arrangements must be paid at least 4 weeks before the arrival date.
3. If You Change Your Booking
   lf after our confirmation invoice has been issued, you wish to change your arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. This does not include an option to move your booking forward a year. We will consider if possible a move within a 3 month period of your original booking. Any request for
   changes to be made must be in writing from the person who made the booking or your
   booking agent. Any moves are agreed at the owners discretion.
4. If You Cancel Your Holiday
   If you wish to cancel your booking for any reason you may do so providing that you give us written notice of cancellation which must be signed by the person who made the booking or the booking agent as appropriate. Cancellation is effective from the date upon which we receive your written notice. If we receive the notice of cancellation or transfer up to 56 days before the departure date you merely forfeit your deposits. Deposits are non-refundable. After that date you will additionally be liable for the following cancellation or transfer charges based on the time we receive your written notice:
   Fewer than 56 days but more than 42 days before departure: 40% of the balance of the holiday.
   Fewer than 43 days but more than 28 days before departure: 60% of the balance of the holiday.
   Fewer than 29 clays but more than 14 days before departure: 75% of the balance of the holiday.
   Fewer than 15 days but more than 7 days before departure: 90% of the balance of the holiday.
   Fewer than 8 days before departure date: 100% of the total price of the holiday.lf the reason for your cancellation is covered under the terms of your insurance policy,
   you may be able to reclaim these charges. You are advised to ensure that your policy
   has sufficient financial protection to cover you in the event of cancellation.
5. If We Change or Cancel Your Holiday
   lt is unlikely that we will have to make any changes to your arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make
   changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your arrangements. This is to cover us for damage to the
   accommodation by a previous party, failure of an essential service such as water and any other event that may force us to change or cancel your booking.
   If we have to cancel your accommodation then you will be offered an alternative date or a full refund of the price.
   However, we will not cancel your arrangements after the date when the balance of the price becomes due, unless you are otherwise advised at the time of booking, except
   for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked accommodation, you can either have a refund of all monies paid or accept an offer of alternative arrangement of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your arrangements, we will pay compensation as set out in this clause.
   You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available (we will
   refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. ln all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
   Within 14 days £100 per booking
   Within 28 days £ 50 per booking
   Within 56 days £ 25 per booking
   ln any case the limit will be £100 per booking.Force Majeure:
   This means that we will not pay you compensation if we have to cancel or change your arrangements in any way because of unusual or unforeseeable circumstances beyond our
   control.

If You Have A Complaint
If you have a problem during your holiday, please immediately inform us and we will endeavour to put things right. If your complaint is not resolved locally, please follow this up
within 28 days of your return home by writing to us at Dunton Hall, Dunton, Fakenham, NR21 7PG, giving all relevant information. Please keep your letter concise and to the point.
This will assist us to quickly identify your concerns and speed up our response to you. Do not wait until your return home to make an initial complaint. If you fail to follow this
simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this
contract.

What Happens To Complaints
Any complaints are immediately referred to the owner who will telephone you with a view to hearing your complaint in person and resolving the issue immediately. This will be followed up by a written letter confirming the contents of the telephone conversation and stating, if applicable, any agreed remedy. You will be asked to return a signed agreement that the remedy is satisfactory at which point any compensation will be paid. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may (if you wish) be referred to independent arbitration which will be sought from the Chartered Institute of Arbitrators.

Our Liability to You
If the contract we have with you is not performed or is improperly performed by us, we will pay you appropriate compensation if this has affected the enjoyment of your arrangements.
However, we will not be liable where any failure in the performance of the contract is due to you, or a third party unconnected with the provision of the arrangements, and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

The contractual terms of suppliers which provide part of the services delivered to you under these arrangements. These terms are incorporated into this contract.

9. General Information
General Information, set out on the above page, should be read in conjunction with the foregoing Booking Conditions.

To finish...

Bad Behaviour
Happily, in many years of operating, we would only have enforced the following on one occasion, but sadly we have to include it.

When you book a holiday with Piggyback Barns you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. If we or any other person in authority
is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, even if it does not belong to Piggyback Barns, we will be entitled to terminate the holiday of the person(s) concerned up to an including all members of the party. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. The person who has booked the holiday will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct and at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.